Your message to us! 

PHONE: +44 (1276) 60 59 00   |   E-MAIL:


A. Data Collection 

We collect data during the initiation, completion, processing and reverse transacting of a purchase contract. This data is collected, stored and processed by us.

Your visit to our website is logged. The IP address that is currently used by your PC, the date and time, the browser type and operating system of your PC, as well as the pages you have looked at, are collected. Reference to an individual person is generally not possible and not intended by us.

B. Data Use and Transfer 

The personal data that you provide to us, e.g. when you contact us with a question or you provide us with certain information in an email (e.g. your name and address or email address), will be processed only for correspondence with you and only for the purpose for which you provided us with the data. We only pass on your data to the shipping company that has been commissioned with the delivery insofar as this is necessary for the delivery of the goods. In order to process payments, we will pass on your payment data to the credit institution that is responsible for payment processing.

We do not pass on your personal data to third parties, unless we are legally obliged to do so or you have given us your prior consent. To the extent that we use service providers for the processing and execution of processing operations, the contractual relationships are regulated according to the provisions of the Federal Data Protection Act (Bundesdatenschutzgesetz).

C. Consent and Revocation 

If you have provided us with personal data, you may delete it at any time. Data for billing and accounting purposes is not affected by a cancellation/revocation or deletion.

D. Storage Period 

Personal data that has been communicated to us through our website will only be stored until the purpose for which it has been entrusted to us is fulfilled. Where retention periods relating to commercial or tax law are to be observed, the storage period for some data may be up to 10 years.

E. Use of Cookies 

a) General Scope

In order to make the visit of our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies that we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliates to recognize your browser on the next visit (persistent cookies). We use cookies to personalize content and ads and to analyze access to our website. We also provide information about your use of our website to our social media, advertising and analysis partners. For more information, please visit:


b) Consent

By using this site, you consent to the use of cookies. Consent to the use of cookies, which are not necessarily required for the operation of the website, may be revoked at any time with effect for the future. However, the functionality of our website may be restricted when cookies are not accepted.


c) Cookie Management after Consent

In addition, you may manage and/or delete cookies, if you have consented to their use. You can learn how to do this at: You can delete all cookies stored on your computer and set most browsers to prevent the storage of cookies. However, you may have to manually change some settings each time you visit a page, and you will compromise the performance of some features.

Please also consider the following Letter d) concerning the use of Google Analytics.


d) Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").

Google Analytics uses so-called "cookies", text files that are stored on your computer and allow an analysis of the use, by you, of the website. The information about your use of this website (including your IP address) generated by the cookie is transmitted to a Google server in the USA and stored there. Google will use the stored information to evaluate your use of the website, to compile reports on the website activity for the website operators, and to provide further services connected with the use of the website and the Internet.

Google may also transfer this information to a third party, provided that this is required by law or if third parties process this data on behalf of Google. Google will not associate your IP address with other data from Google. You can prevent the installation of cookies by setting your browser software accordingly; however, we would point out that in this case you may not be able to fully utilize all the functions of this website. By using this website you agree to the processing of the data collected about you by Google in the manner described above and for the purpose set out above.

You can object to data collection at any time with effect for the future by using the add-on for browsers provided by Google Analytics that disables the use of cookies

You can also prevent data collection by Google Universal Analytics by clicking the following > Link

Deactivate Google Analytics

Please note that this site uses Google Analytics with the extension "_anonymizeIp ()". This means that IP addresses are only stored in an anonymous form, so a direct personal reference in the context of the stored data is therefore excluded.

F. Data collection and transfer when submitting a question using the “Smartsupp” live chat tool 

You can contact us by using the “Smartsupp” live chat tool provided.  Data will be collected, stored and processed for the purpose of answering your question. This applies to data you make available to us voluntarily when using this method of contact, such as your name, email address and message. This data is stored with our service provider, s.r.o., Milady Horakove 13, 602 00 Brno, Czech Republic (further information on data protection: on servers in the European Union and deleted by us once we have answered your question. All data and communications via the live chat tool are protected by 256-bit SSL encryption.

G. Your Rights, Information 

If you no longer agree to the storage of your personal data or if this information has become incorrect, we will, after being instructed in this regard, arrange for the deletion or blocking of your data or make the necessary corrections (if this is possible pursuant to applicable law). Upon request, you will receive, free of charge, information about all personal data that we have stored about you.

If you have any questions regarding the collection, processing or use of your personal data, or for information regarding your data, or for the correction, blocking or deletion of your data, please contact us by e-mail:

This site uses cookies to offer you a better browsing experience. Find out more on how we use cookies and how you can change your settings.

I accept cookies I refuse cookies